Creating an Exceptional Customer Experience - In-House Workshop
Customers don't just want to buy something, they want a great experience! This is why it's important to create a customer experience that builds an everlasting relationship with your customers. Truly understanding a customer,s needs helps businesses improve not only the buying experience but also their bottom line.
In this age of product reviews and social media, how do we create raving fans and advocates of our business? By creating an experience where your customer feels understood and ensuring they are receiving great value.
This 2-day workshop is based on an award-winning programme that we ran for a large corporate client. The programme improved their Customer Satisfaction Score by over 50 points
Length of course: 2 days
Time: 9:30 to 5:00 PM
What's included: All trainers travel expenses, Workbooks and Handouts for up to 15 attendees, Certificates of Attendance for up to 15 attendees. Minor changes of content to bespoke for your organisation. All prices include VAT.
Note: This is an In-House workshop to be delivered in-house at your premises just for attendees from your organisation. You will need to provide an adequate sized room and any refreshments for your attendees.